Are your prices VAT inclusive?

Yes. All prices displayed on our website include 15% South African VAT. There are no hidden charges — the price you see is the price you pay, plus any applicable delivery fee.

How do I get a formal quote?

Use our Quotation Request page to submit a detailed quote request. You'll receive a formal quote by email within 1 business day, complete with itemised pricing, VAT breakdown, and banking details.

POA stands for 'Price on Application'. Some products are priced on application because costs vary by specification, quantity, and installation requirements.

Do you offer bulk or trade discounts?

Yes. We offer competitive trade pricing for HVAC contractors, property developers, and businesses purchasing multiple units.

What payment methods do you accept?

We currently accept EFT (Electronic Funds Transfer) directly into our Capitec Business account.

What BTU size do I need for my room?

As a general guide: 9,000 BTU for rooms up to 15 m², 12,000 BTU for 15–20 m², 18,000 BTU for 20–30 m², 24,000 BTU for 30–45 m², and 36,000 BTU or more for larger spaces.

What is the difference between inverter and fixed-speed?

An inverter air conditioner uses a variable-speed compressor that adjusts its output to match demand, consuming 30–50% less electricity than a fixed-speed unit.

What refrigerant do your units use?

Most of our current range uses R-32 refrigerant, which has a lower Global Warming Potential (GWP) than the older R-410A.

Can air conditioners be used for heating?

Yes. All inverter split units in our range are reverse-cycle heat pumps, providing both cooling and heating.

What is a corrosion-resistant unit?

Corrosion-resistant air conditioners have specially coated coils designed to withstand coastal salt air, industrial fumes, and humid environments.

How long does delivery take?

Standard delivery to major centres takes 3–5 business days. Remote areas may take 5–7 business days. Express next-day delivery is available for orders placed before 12:00 on business days.

How much does delivery cost?

Delivery costs are calculated at checkout based on the size, weight, and destination of your order.

Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking number by email or SMS.

Can I collect my order?

Yes. Click & Collect is available from our Johannesburg warehouse.

Does the price include installation?

No. Product prices are for the unit only. Installation is a separate service.

How long does installation take?

A standard residential split unit installation typically takes 2–4 hours.

Do you provide a Certificate of Compliance (COC)?

Yes. A Certificate of Compliance (COC) is available as an add-on service with our installation packages.

How often should I service my air conditioner?

We recommend a professional service every 12 months for residential units and every 6 months for commercial units.

What warranty do your products carry?

Warranty periods vary by brand and product type. Samsung units carry a 5-year compressor warranty. Most other brands offer 1–3 years parts and labour.

Can I return a product?

Yes. We accept returns within 7 days of delivery for unused, uninstalled products in original packaging.

What if my unit is faulty on arrival?

If your unit is faulty on arrival (DOA), contact us within 48 hours of delivery. We will arrange a replacement or repair at no cost to you.

What voids the warranty?

Warranty is voided by: installation by an unqualified person, use of incorrect refrigerant, physical damage, or failure to service the unit as recommended.

How long is a quote valid for?

Quotes are valid for 30 days from the date of issue.

How do I accept a quote and place an order?

You can accept your quote online through our Quote Retrieval portal using your quote reference number and email address.

How do I get a tax invoice?

A VAT tax invoice is generated automatically when you accept a quote and is emailed to you immediately.

Can I get a pro-forma invoice?

Yes. Our formal quotes function as pro-forma invoices and include all required details: company name, VAT number, registration number, itemised pricing, and banking details.