Delivery & Shipping

Fast, Reliable Delivery Across South Africa

We deliver air conditioners, heat pumps and refrigeration equipment to your door — from Cape Town to Limpopo. Choose the option that suits you best.

Fully insured shipments
Secure, factory packaging
Real-time tracking

Delivery Options

All orders are dispatched from our Johannesburg warehouse on the same business day (orders before 12:00 PM).

Standard Delivery

From R3503–5 business days

Door-to-door delivery to your home or business anywhere in South Africa. Tracking number provided once dispatched.

Most Popular

Express Delivery

From R6501–2 business days

Priority handling and next-day delivery to major centres (Johannesburg, Cape Town, Durban, Pretoria). Order before 10:00 AM.

Click & Collect

FreeSame day (if in stock)

Collect your order from our Johannesburg warehouse. We'll notify you by SMS when your order is ready.

Free Delivery on Most Products

The majority of our product range qualifies for free nationwide delivery. However, certain brands and oversized or heavy commercial units may attract a delivery charge depending on your destination. Where a delivery fee applies, it will be clearly displayed at checkout before you complete your order. If you have any questions about delivery costs for a specific product, please call us or email us for a quote.

Delivery Coverage

We deliver to all major cities and towns across South Africa. Estimated times are from dispatch date.

Johannesburg

1–2 days

Express

Pretoria

1–2 days

Express

Cape Town

2–3 days

Express

Durban

2–3 days

Express

Port Elizabeth

3–4 days

Bloemfontein

3–4 days

East London

3–5 days

Polokwane

3–4 days

Nelspruit

3–4 days

Kimberley

4–5 days

George

3–5 days

Rustenburg

2–3 days

Not seeing your area? We deliver everywhere in South Africa — call us for a quote.

Need Professional Installation?

Add certified installation to your order. Our technicians cover Gauteng and we can recommend accredited installers nationwide.

Online Ordering, Collections & Office Information

An Online-First Retail Experience

HVAC Direct is one of South Africa's leading online suppliers of air conditioning, heat pumps, commercial refrigeration, ventilation equipment, and home appliances. As an online-first retailer, we have streamlined our operations to provide competitive pricing, extensive product availability, and fast nationwide delivery.

To maximise efficiency and keep operating costs low, we do not operate a public showroom or retail storefront. Our offices are dedicated exclusively to our sales, customer support, procurement, and administration teams, who are available to assist you with expert product advice, quotations, order processing, and after-sales support.

Secure Warehousing & Distribution

Our products are professionally warehoused and distributed through trusted fulfilment partners operating secure logistics facilities across South Africa. This allows us to maintain a broad product range while ensuring efficient order processing and reliable nationwide delivery.

Collections by Prior Arrangement

For customers who prefer to collect their orders, collection can be arranged once full payment has been received and cleared. As all collections take place from secure third-party fulfilment facilities, advance security authorisation is required.

To ensure a smooth collection process, the following must be submitted before collection can be approved:

  • Full name of the authorised person collecting the order
  • A valid South African Identity Document or Driver's Licence
  • Vehicle registration number of the collection vehicle

Once the required information has been received and security clearance obtained, our team will confirm the collection address, date, and time. Collections are strictly by appointment and cannot be accommodated without prior approval.

Important Information

  • Our office is not open to the public for walk-in purchases or product collections.
  • All orders must be placed online or through one of our sales consultants.
  • Collection is available by prior arrangement only and is subject to payment confirmation and security authorisation.
  • We offer fast, reliable delivery to residential, commercial, industrial, hospitality, retail, healthcare, and office locations throughout South Africa.

Delivery FAQs

Everything you need to know about getting your order delivered safely.

Do you deliver large commercial units?

Yes. Commercial units such as cassette, underceiling and floor-standing air conditioners are delivered by our specialist freight partners. Delivery is to ground floor / kerbside — please arrange suitable off-loading equipment for heavy units.

Can I track my order?

Absolutely. Once your order is dispatched you'll receive a tracking number via email and SMS. You can track your shipment directly on the courier's website.

What if my unit arrives damaged?

Inspect your delivery before signing. If you notice damage, note it on the delivery slip and contact us within 24 hours on 081 600 1092 or [email protected]. We'll arrange a replacement or repair at no cost to you.

Do you offer installation with delivery?

We offer professional installation services across Gauteng. For other provinces we can recommend accredited installers in your area. Add installation to your cart or call us to arrange.

What are your delivery cut-off times?

Orders placed before 12:00 PM on business days are dispatched the same day (subject to stock availability). Express orders must be placed before 10:00 AM for next-day delivery to major centres.

Do you deliver to farms and remote areas?

Yes, we deliver nationwide including rural areas. Delivery times to remote locations may be longer (5–7 business days) and a surcharge may apply. Contact us for a quote.

Ready to Order?

Browse our full catalogue of 417 HVAC products and get yours delivered fast.